As of October 28, 2020, all sales are final on products purchased from Shop DC Universe.
For orders placed prior to October 28, 2020, we will gladly provide a refund or exchange within 30 days of the original purchase provided the following conditions are met:
· The item must be in the original and unopened package.
· If apparel, the item cannot be worn or washed. A damage or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
How to Return an Item
· If an item is damaged, defective, or incorrect, please contact us and we will issue a Return Authorization. If the item is not damaged, defective, or incorrect, please include a copy of the packing slip and write the reason for the return, and if you would like a refund or an exchange.
· Please mail your return to the address below, and be sure to obtain tracking information for your records.
· You will be responsible for the cost of shipping an item back to us. We recommend using a carrier that provides you with a tracking number, such as UPS, FedEx, or USPS Priority Mail.
Please note: Only merchandise purchased directly from Shop.DCUniverse.com may be returned to the address below. We cannot accept any items that were purchased from other retailers.
Please return Consumer Products to:
Shop DC Universe
459 Park Avenue
San Fernando, CA 91340
For any other questions, please contact us at firstname.lastname@example.org