We use adaptive streaming technology to provide the quality of video file that is best supported by the device you’re using and your connection speed.
Your connection speed is largely dependent on how your ISP (Internet Service Provider) or mobile network. The speed can vary depending on many factors, including but not limited to: network traffic, WiFi performance, other services using your connection, and the bandwidth provided by your ISP.
In general, you’ll need consistent download speeds that hit these targets in order to see video files are particular resolutions.
|
Quality |
Required Minimum Download Bandwidth |
|
360p |
1+ Mbps |
|
720p HD |
4+ Mbps |
|
1080p HD |
9+ Mbps |
When a video plays in lower than expected quality, it’s likely because your Internet speed (bandwidth) cannot support higher quality playback at that moment. (Follow these steps to troubleshoot your issue.)
Online Speed Tests
Your ISP may advertise a particular speed, but that is not always what you’re getting. In addition, every online speed test has its own testing methods which may not reflect the actual performance you’re getting.
We recommend using https://testmy.net/download to get an estimate of the speed you’re getting from your ISP to your computer. It will probably be similar for devices on the same network, such as a Roku, Apple TV, or smart TV. If it’s lower than what they promise, contact them to resolve the issue.
If you’re having trouble, follow these steps to troubleshoot your issue.