If you’re experiencing trouble and want to try improving your service, try the following steps:
- Reset your wireless router. Restarting your modem will frequently help with temporary connection issues.
- Check the other devices on your network. If there are other people using your network at the same time for data-heavy things like watching video or downloading media, you will experience a slower connection.
- Try connecting via a hard-wired connection instead of WiFi to rule out issues with your router.
If you’re trying to watch on a computer:
- Restart your computer.
- Try clearing your browser cache and cookies.
- Make sure you don’t have any unnecessary windows or applications open
- Relocate closer to your wireless router. The further away you get, the weaker the signal you'll receive.
If you have tried everything and you're still not getting the service you should have based on your connection speed, contact us with a link to your results from https://testmy.net/download.